SHIPPING POLICY

Domestic Shipping

All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays. After dispatched the delivery typically takes 3-5 business days. Shipping charges for your order will be calculated and displayed at checkout.

For shipments over 5kg, contact contact.not.a.void@gmail.com

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). 

 

not a void is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. 

 

Please save all packaging materials and damaged goods before filing a claim. 

International Shipping

We offer international shipping to the following countries: Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Spain and Sweden. 

All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays. After dispatched the delivery typically takes 5-10 business days. Shipping charges for your order will be calculated and displayed at checkout.

For shipments over 2kg, contact contact.not.a.void@gmail.com

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). 

 

not a void is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. 

 

Please save all packaging materials and damaged goods before filing a claim. 

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. not a void is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at not.a.void.contact@gmail.com with your name and order number, and we will look into it for you.

RETURN & REFUND POLICY

Thanks for purchasing our products at not a void.

 

We offer a full money-back guarantee for all purchases made on our website. 

 

If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 14 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

 

After the 14-day period you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product in the first two weeks after their purchase to ensure it fits your needs. If the product is damaged in any way, you will not be eligible for a refund.

 

If you have any additional questions or would like to request a refund, feel free to contact us.